SD Sync Refund Policy

We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from

General Terms
General terms apply to all refund eligible Services. In addition, there may be special term(s) that apply to a specific product and/or service and those are outlined below.

In no event is the same Service eligible for more than one refund.

Service(s) must be cancelled before we can issue a refund.

No refund will be made if your Service(s) are suspended or terminated for cause.

All refunds are processed in U.S. dollars: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.

Unless you request otherwise, refunds will be credited to your account balance. Purchases made using account funds can only be refunded as account credit. Purchases made by credit card or PayPal may be refundable to the source of payment. is not responsible for any additional charges imposed by your credit card company or PayPal in the case of refund.

Any processing fee(s) will be deducted from a refund.

Additional refund requirements may apply based on specific terms and conditions notified to you when purchasing any Service(s).

Refund Requests

If you think you are eligible for a refund, you can submit an email request at [email protected] You must include the following information in your request:

Why you are asking for a refund;

Any additional information the Customer Service team asks for in order to process your refund request.

To qualify for a refund you must follow our troubleshooting steps first so we can determine the issue.

We do not accept phone calls for product support. For such inquiries please email us at [email protected]

We are available for support by email. For support requests please don’t call.